Delivery

Processing time The time I need to prepare an order for dispatch varies. For details, see individual items.Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment options

Secure options  Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 3 days of deliveryDispatch items back within: 7 days of deliveryRequest a cancellation within: 2 days of purchase

I don’t accept exchanges

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of returnBuyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.